Return / Refund Policy

TradeTrainer provides digital educational and trading-practice services. No physical products are sold or delivered by TradeTrainer. Therefore, physical product returns are not applicable.

Premium Services

TradeTrainer Premium is currently being prepared. When paid Premium services become available, users will be shown the applicable price, subscription period and features before completing payment.

Refund Eligibility

A refund request may be considered in situations such as:

• Duplicate payment for the same purchase
• Payment deducted more than once because of a technical issue
• Payment completed but paid access was not provided because of a verified technical problem
• Other genuine billing errors confirmed by TradeTrainer or its payment provider

Refund eligibility will be reviewed based on the circumstances of each request and applicable law.

Non-Refundable Situations

To the extent permitted by applicable law, refunds may not normally be available where:

• The paid digital service has already been substantially used or consumed
• The user simply changes their mind after using Premium features
• Access is suspended because of misuse or violation of the Terms & Conditions
• The issue results from circumstances outside TradeTrainer's control and the paid service was correctly delivered

Nothing in this policy limits statutory consumer rights that cannot legally be excluded.

Failed Transactions

If a payment fails but money is deducted from the user's bank or payment account, the amount may automatically be reversed by the bank or payment provider. Users should allow the applicable bank/payment-provider processing period before raising a refund request.

How to Request a Refund

Send the request to Admin@tradetrainer.trade. Please include:

• Name
• Registered email address
• Transaction or payment reference
• Date of payment
• Amount
• Reason for the refund request

Do not send card PINs, CVVs, passwords or other sensitive payment credentials.

Refund Processing

Where a refund is approved, TradeTrainer will initiate it through the appropriate payment method or payment provider. Approved refunds are generally initiated within 5–7 business days after approval. The bank, UPI provider, card issuer or payment gateway may require additional time to credit the amount to the user's account.

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